Shipping Policy
At Aero, we aim to provide efficient and reliable shipping services to ensure you receive your orders on time. Please review our shipping policies below.
Domestic Shipping
We offer several shipping options for customers within the United States:
- Standard Shipping (3-5 business days) – Free on orders over $50. For orders under $50, a flat rate of $5 applies.
- Express Shipping (2-3 business days) – $15 flat rate.
- Overnight Shipping (1 business day) – $25 flat rate.
International Shipping
We ship to most countries worldwide. Shipping rates and delivery times vary by destination:
- Standard International Shipping (7-14 business days) – Calculated at checkout based on the destination and weight of the order.
- Express International Shipping (3-7 business days) – Rates vary by location and are calculated at checkout.
Please note that customers are responsible for any applicable customs duties, taxes, and fees for international shipments. These charges are not included in our shipping fees.
Order Processing Time
Orders are processed within 1-2 business days of being placed, excluding weekends and holidays. You will receive an email notification once your order has shipped, including tracking information.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package via the carrier’s website.
Delays and Issues
We strive to meet the delivery estimates provided, but occasionally delays may occur due to unforeseen circumstances (e.g., weather, carrier delays, customs processing). Aero is not responsible for such delays, but we will do our best to assist you in resolving any issues.
Lost or Stolen Packages
If your package is marked as delivered but you did not receive it, please contact the carrier directly. We are not responsible for lost or stolen packages once they have been marked as delivered, but we will assist in filing a claim with the shipping carrier.
Changes to Your Shipping Address
If you need to update your shipping address after placing an order, please contact us at [email protected] as soon as possible. We will do our best to accommodate the change before the order is shipped.
Free Shipping Promotions
From time to time, we offer free shipping promotions. These promotions are only valid for orders shipped within the U.S. and do not apply to expedited or international shipping.
Contact Us
For any questions regarding our shipping policy or to inquire about the status of your order, please contact us at [email protected] or call +1 (800) 123-4567.
Thank you for shopping with Aero! We’re committed to ensuring your order reaches you as quickly and efficiently as possible.