Return Policy
At Aero, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with a straightforward return process.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be in their original condition – unworn, unwashed, and with all tags attached.
- Sale items and gift cards are non-refundable.
How to Initiate a Return
- Contact Us: Start by emailing our customer support team at [email protected] with your order number and the reason for the return.
- Receive a Return Label: We will email you a prepaid return shipping label, which you can use to send the item(s) back to us.
- Ship the Item: Package the item securely, attach the return label, and drop it off at your nearest post office or shipping carrier.
Refund Process
Once we receive your returned item(s), we will inspect them to ensure they meet the return conditions. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
If you need a different size or color, please follow the same return process and place a new order for the replacement item. This helps ensure availability of the product.
Non-Returnable Items
- Final sale items
- Underwear and swimwear for hygiene reasons
- Customized or personalized products
Return Shipping Costs
We offer free returns for domestic orders. For international returns, customers are responsible for return shipping fees, and customs duties may not be refundable.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [email protected], and we will arrange for a replacement or full refund at no additional cost.
Contact Us
For any questions about your return, feel free to reach out to our customer service team at [email protected] or call +1 (800) 123-4567.
We appreciate your business and want to ensure a positive shopping experience with Aero.